Shipping & Returns
How can I track my shipment?
When your Greece in the Box order ships, we send a tracking code to the email address on file with a clickable tracking link. You will also receive a notice via email from the courier service with your tracking information. Please follow the tracking closely. You can also track your shipment on DHL’s tracking site: here. If you are unable to locate the package, please contact the carrier immediately.
Due to the perishable nature of our product, we do not accept any returns. Unfortunately, we are not able to refund boxes or products within the box. All payments are non-refundable. Greece in the Box subscription and products within the box are non-returnable. If you are dissatisfied with our service or products for any reason, please feel free to contact us at [email protected]. When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email [email protected] immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to [email protected] If your package needs to be left at a specific location in your building, please be sure to add this to the driver notes section at checkout or email [email protected] to update the address. If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded. Cancellation requests can be made by writing to [email protected] at any time prior to the order invoice date. You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.
Return/Refund Policy for Carrier Damaged Products
We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date. While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the carrier (DHL) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling, we are happy to file a claim and credit you on the next shipment. We ask that you please email [email protected] within three (3) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.
Return/Refund Policy for Damaged Products (not carrier related)
We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date. In the unlikely event of damage, we ask that you please email [email protected] within three (3) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. We will happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question or credit towards your next box. Since we aren’t able to physically access the product, we will ask that you provide photos of the product label and damage reported.